South Plains College
Employee Survey
July 15, 2002

SUB-SCALE SUMMARY
Employee Survey Results
July 2002

The initial 50 statements were divided into eight major sub-scales. These sub-scales were then tracked using the mean of weighted scores for the statements within each sub-scale. There were 297 responses in 1994, 337 in 1996, 249 in 1998, 300 in 2000, and 373 in 2002 to the survey. The scoring for these areas remains the same as in 1998. The sub-scale results are as follows:

Constancy of Purpose
This area continues to be strength for SPC. The composite score of 4.4 is a gain over the past six years. This indicates those surveyed view the administration as committed to the institutional vision and that helping students is a part of their job.

Student Focus
This area, with a composite score of 4.3 is still an area of strength for SPC. This is the same score for this area since 1998. The results indicate that SPC's ability to determine and meet the needs and expectations of students is perceived by respondents as being very good.

Employee Empowerment
This area, with a composite score of 4.2 is a gain over past surveys. Employees are extremely proud to work for SPC and feel that they have control over their contribution to the success of SPC.

Trust
The 2002 survey instrument shows that SPC employees still feel a strong sense of trust among each other. This area posted a gain over past surveys with a score of 4.1.

Cooperation and Teamwork
This area scores a 4.4 indicating the strength of the departments of the institution. This is the largest area of gain in the 2002 survey.

Internal Customer Focus
The composite score of 4.0 indicates that respondents still perceive there is less focus on internal users of their work than on students.

Rewards and Recognition
This area posted the only decline in the survey. Rewards and recognition declined from a 2000 score of 3.8 to a 2002 score of 3.6. This is a positive score but indicates a general unhappiness with the rewards and recognition process.

Communication
Survey results in 2002 score communications with a 3.7 the best score since the inception of the instrument. This indicates that perceptions of communications throughout the institution remain steady on the positive side.