eRefunds Direct Deposit Information
Electronic Refunds (eRefunds) are the quickest, easiest, and most efficient way for you to receive your refund. Whether you have a refund of financial aid (grants, loans, or scholarships) or personal funds, designating your eRefund method and providing your banking information helps ensure your money is safely delivered to your preferred banking method as quickly and effectively as possible!
Please setup your Refund Profile in your Texan Connect portal TODAY to ensure that any refund you may be eligible to receive is available to you in your bank account at the earliest possible time.It only takes a few minutes!
- Log into your MySPC portal and select Texan Connect under the Main Menu.
- Click Student Bill/Refund Choice.
- You will be redirected to your TouchNet portal to create a multifactor authentication profile.
- Select the Refunds tab and enter your eRefund information.
All new and returning students must update their eRefunds account designation once registered for classes. Students who do not setup direct deposit in time for their refund (according to the Fall & Spring or Summer Financial Aid Refund Dates at South Plains College) receive a digital check via their SPC email account. Please note that you must have registration activity beginning Fall 2018 or later in order to access the eRefunds area of TouchNet via Texan Connect.
Refund Disbursement Schedules
Student refunds will be disbursed to students' bank accounts per the disbursement schedules linked below.
EREFUND FAQs
When I try to sign up for eRefunds, it asks me for “Authorized User” information. Where can I find my “Authorized User” information?
Answer: You will be asked for “Authorized User” information for one of two reasons:
- You have not registered for classes any time between Fall 2018 and now. You will not be able to designate an eRefunds method until you have registration activity within this time period. Please ensure that your class schedule is submitted and not “planned,” OR
- You need to clear your browser history. Additionally, please do NOT use Safari when designating your refund method.
What happens if I accidentally entered invalid bank information for my eRefunds?
Answer: If the bank account information you entered does not match a banking institution’s information, the deposit will fail. You should receive an email notifying you of the failed refund attempt. Please enter new account information in your Texan Connect portal and notify the Business Office at businessoffice@southplainscollege.edu when you are ready for your refund to be reissued.
Who do I contact if I need help or have additional questions?
Answer: The SPC Business Office is available to assist you. Our normal business hours are M-F 8:00 a.m. to 4:00 p.m. Please refer to the academic calendar for changes to those hours. You may contact the business office at 806-716-2400. If you are unable to reach us by phone, please leave a voicemail with your phone number. All calls received during business hours are returned same day. Alternatively, you may email businessoffice@southplainscollege.edu or visit us in person at the Levelland campus.
