CIA. Guidelines for Setting up Voice Mail

From the Teams app on your computer

Set Your Call Answering Rules

  • To set your call answering rules, select the 3 dots   next to your profile picture at the top of Teams and then choose Settings Calls
  • Choose how you want Teams to handle your incoming calls in the section for Call answering rules
  • Select Forward my callsif that's what you want to do. If you want simultaneous ring, click Calls ring me and select others under Also ring
  • Choose what to do with calls that go unanswered under If unanswered

Adjust Your Voicemail Settings

  • To change your voicemail settings, select Settings and more   next to your profile picture at the top of Teams and then choose Settings Calls
  • In the Voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings. 

Voicemail Greeting

  • To record a new voicemail greeting, select Record a greetingand follow the instructions to record your message. 

Record a Greeting

From your Phone

Configuring Teams Application Settings

  • In the home screen, select
    Phone - home screen
  • Select Calling
    Select Calling
From here you can forward calls to your personal phone, or another user’s line. You can also set the “If unanswered” to voicemail and Change voicemail greetings.